Collection Agent (Field Visits) - Pekanbaru

Join Infomedia Nusantara as a Collection Agent in Pekanbaru and play a vital role in maintaining customer relationships while ensuring timely collections. This contract-based position offers a dynamic work environment where you will engage directly with customers, visiting their locations to resolve payment issues and recover outstanding amounts. With a focus on customer satisfaction and financial recovery, you'll use tools like SAP and CRM systems to track and manage collections efficiently.

Infomedia Nusantara is a leading provider of financial services in Indonesia, committed to delivering exceptional customer experiences. As part of our team, you'll contribute to our mission of financial inclusion by ensuring that our customers' payments are up-to-date and our operations run smoothly.

📋 Tanggung Jawab Pekerjaan

• Visit customer locations to collect outstanding payments and resolve payment issues.
• Use SAP and CRM systems to track and manage collections efficiently.
• Build and maintain strong relationships with customers to ensure timely payments.
• Prepare and submit detailed collection reports to the operations team.
• Follow up on overdue payments and negotiate payment plans with customers.
• Provide excellent customer service and resolve any issues or concerns promptly.
• Adhere to company policies and procedures related to collections.
• Participate in team meetings and contribute to the overall collections strategy.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in collections or a related field.
• Proven track record of successful collections and customer relationship management.
• Excellent communication and negotiation skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Familiarity with SAP and CRM systems is a plus.
• Valid driver's license and reliable transportation.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving and decision-making skills.

🛠️ Keahlian

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