Manager, Customer Success Manager

Stripe · 📍 Chicago · Diposting 2026-10-07
FULL_TIME⭐ TERVERIFIKASI
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Stripe is looking for an experienced Manager, Customer Success Manager to join our team in Chicago. In this role, you will be responsible for leading a team of Customer Success Managers who are dedicated to helping our clients succeed with their Stripe integrations.

This is a great opportunity for someone who is passionate about customer success and wants to make a real impact on our clients' businesses.

We offer a competitive salary and benefits package, as well as the opportunity to work with a dynamic and innovative team.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

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  • Leading a team of Customer Success Managers to ensure that our clients are getting the most out of their Stripe integrations.
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  • Developing and implementing strategies to improve customer satisfaction and retention.
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  • Building and maintaining strong relationships with our clients to understand their needs and provide them with the support they need.
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  • Working closely with our product and engineering teams to ensure that our clients are getting the best possible experience with Stripe.
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  • Providing regular reports and updates to senior management on the status of our customer success initiatives.
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  • Identifying and addressing any issues or challenges that our clients may be facing with their Stripe integrations.
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  • Actively seeking out opportunities to upsell and cross-sell our products and services to our clients.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

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  • Bachelor's degree in Business, Marketing, or a related field.
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  • 5+ years of experience in a customer success or customer service role, with a focus on SaaS or fintech products.
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  • Strong leadership and management skills, with the ability to mentor and develop a team.
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  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.
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  • Experience with CRM systems and other customer success tools.
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  • Familiarity with the fintech and payments industry is a plus.
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  • Ability to work independently and as part of a team in a fast-paced environment.

    • 🛠️ Keahlian

    LeadershipCustomer SuccessSalesCRMCommunicationProblem-SolvingTeam ManagementStakeholder Management
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