Customer Service & Administrative Executive - Bekasi

Join Central Mega Kencana as a Customer Service & Administrative Executive in Bekasi and become a key player in driving customer satisfaction and operational efficiency. This role offers a unique opportunity to blend your administrative expertise with exceptional customer service skills. In this dynamic position, you'll handle a variety of tasks, from managing customer inquiries and complaints to coordinating with internal teams and ensuring smooth office operations.

At Central Mega Kencana, we pride ourselves on our commitment to excellence and innovation. Located in the heart of Bekasi, our office is a vibrant hub of activity, where you'll have the chance to work with a diverse and talented team. We offer a collaborative work environment, professional growth opportunities, and a competitive salary package that reflects your skills and contributions.

As a Customer Service & Administrative Executive, you'll be at the forefront of our customer interactions, ensuring that every inquiry is handled promptly and professionally. You'll use tools like Microsoft Office Suite, Google Workspace, and CRM systems to manage customer data and streamline our administrative processes. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints, ensuring timely and satisfactory resolutions.
• Manage and maintain customer records using CRM systems like Salesforce or HubSpot.
• Coordinate with internal teams to ensure seamless office operations.
• Process and manage administrative tasks, including document preparation, filing, and record-keeping.
• Assist in scheduling and organizing meetings, events, and travel arrangements.
• Provide administrative support to the management team, including data entry and report preparation.
• Maintain a high level of accuracy and attention to detail in all administrative tasks.
• Contribute to the continuous improvement of administrative processes and customer service protocols.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Administrative Studies, or a related field.
• Minimum of 2-3 years of experience in customer service and administrative roles.
• Proficient in using Microsoft Office Suite and Google Workspace.
• Experience with CRM systems such as Salesforce or HubSpot is a plus.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Excellent organizational and time-management skills.
• Fluency in both written and spoken Indonesian and English.

🛠️ Keahlian

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